Contact List
To view and manage all of the contacts in your TicketReach account, click CONTACT LIST in the AUDIENCE section of the sidebar found in your TicketReach user dashboard.
The CONTACT LIST PAGE displays information about your TicketReach contacts.
FIND CONTACTS
There are several ways to find specific contacts or groups of contacts using the filtering tools at the top of the page:
Filter by Events or Segments: Enter the name of an event or audience segment that you’ve created to find contacts associated with that event or segment.
Search by Name: Enter a contact’s name to find matching records in your account.
Add Filter: Click this button and select a contact field available in TicketReach to find matching results. For example, if you’re looking for all contacts in New York, you can select the State field. A flyout box opens with available parameters to narrow your search. Select “is” and enter “New York” into the text box that opens. Click the ENTER key, and all contacts in the state of New York will appear on the page. Available Add Filter parameters include:
- Is
- Is not
- Contains
- Does not contain
- Starts with
- Ends with
MANAGE CONTACTS
The list of contacts includes the following columns of data for each contact record by default:
- Contact name
- Phone
- Address
- City
- Actions: Click the pencil icon to edit a record. Click the three dots icon to add a contact to an audience segment or delete a contact.
You can add or remove columns by clicking the CUSTOMIZE COLUMNS button on the right above the contacts list, which opens the Customize Columns dialogue box.
On the left side of the dialogue box, you can use the search box to search for a specific attribute by name.
Select the checkbox next to columns you want to see in the Contacts List, and deselect the checkbox next to columns you don’t want to see.
You can also add custom attributes to match your file for additional data, such as mailing address, that you want to collect and store in your TicketReach account.
Once you’ve selected all of the columns you want to see in your Contacts List, click the SAVE CHANGES button. You’ll be taken back to the Contacts List where you’ll now see only the columns of data you selected.
You can sort the records in the Contacts List in ascending or descending order by selecting the arrows to the right of each column heading.
You can increase or decrease the number of rows displayed on each page of your contacts list using the “Showing # Rows Per Page” drop-down menu at the bottom left side of the results lists. Just select the arrow to the right of the number, and select the number of rows you want to see. The list updates automatically.
If you have many contacts and multiple pages in your list, use the left and right arrows on the right side of the bottom of the list to navigate through each page.
ADD CONTACTS
There are two ways to add contacts to your TicketReach account. You can import multiple contacts at one time or manually enter contacts individually.
To add an individual contact to your TicketReach account, select the CREATE CONTACT button in the top right of the Contact List page to open the CREATE NEW CONTACT dialogue box.
Enter as much information into the available fields as you can. Note that the only required field is the Email field. Click the CREATE CONTACT button to save the contact information to your TicketReach account.
EXPORT CONTACTS
You can export the contacts in your TicketReach account by selecting the EXPORT AS CSV button on the Contact List page.